FAQs

Shipping policy

Surely you need to know what, where how and when.

We will ship your order within 1-2 business days, if possible on the same day.

We offer complimentary shipping for orders over $200, Australia wide. All other orders will be $12 flat rate, Australia wide.

YES, please contact us via email shop@simplynaturalhome.com.au and we will get a quote for you.

Returns and exchanges

Sometimes, there is a need to return or exchange a product. We like to keep this simple and easy for you.

Please email us within 14 days of purchase. Once your return is accepted, please return item(s) to

Simply Natural Home, 785 Walteela Rd, Mannus, NSW, 2653

and provide item tracking number via email within 1-2 business days.

YES, you sure can. Please check our Return & Refund Policy for more details.

YES, you sure can on all orders in Australia. Please see shipping & returns for further details.

Orders

We are here for you and love to help you find exactly what you are after. 

Yes, you sure can! For all stonewashed linen products check out our amazing samples here.

When it comes to packaging we like to produce as little waste as possible. Therefore we reuse a lot of packaging material and stay plastic free! Your linen comes in gorgeous and functional linen storage bags.

Yes, of course. Please send us your ideas and we will do our best to find your perfect linen. 

We believe you are like us and prefer not to create any unnecessary waste. In your order confirmation email you receive a link where you can download your receipt to save in your files. Less paper and less waste! 

NO.

YES, please send us an email or use our order enquiry form. We will get back to you about timing of our next order. Once ordered in Lithuania it will take 4-6 weeks to get here. Total payment is due upon order.

Products

The word Linen can be confusing in the english language. We believe, that you like to know what is what before you buy.

We have put together a comparison chart for you. Feel free to have a look at it and contact us, if you have any other questions.

In comparison to cotton, linen is measured by weight rather than thread count. Our stonewashed bed and table linen is 165gsm, beautiful soft and luxurious to keep you cooler in summer and warmer in winter. The Washed Waffle Bathroom linen fabric density is 205 gsm and all Striped linen towels 280-300gsm. Our beautiful thick and soft linen throws come up to 390gsm.

Linen is easy to care for. Please see our care instructions. Once you have checked colour, size and style we recommend to wash your items before you use them to “make them yours”!

Our premium quality linen is ethically handcrafted in a 3rd generation family business in Lithuania, a country with a very rich and ancient tradition in growing and producing linen.

Our Hemp Soaps are lovingly handcrafted by NatureUntold in Holbrook, NSW, Australia. 

Wholesale

A question that you might have been wondering about.

YES, we do! We love seeing you sharing and spreading the love for linen and hemp soaps. Please send us an email and we will get in touch with you.